Privacy Policy

1. Introduction

PHYSIGN Technologies Pvt. Ltd. (“PHYSIGN”, “we”, “our” or “us”) is a healthcare technology platform that helps users discover and book healthcare professionals for clinic consultations and home healthcare services.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our website, create an account, book an appointment or use our services.

By using PHYSIGN, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.

2. Scope of This Policy

This Privacy Policy applies to:

• Patients and individuals searching for healthcare services.
• Doctors and medical practitioners.
• Nurses and physiotherapists.
• Clinics and other healthcare providers.
• Visitors to our website and users of our digital services.

3. Information We Collect

Depending on how you use PHYSIGN, we may collect the following categories of information.

4. How We Use Your Information

PHYSIGN may use personal information to:

1. Create and manage user accounts.
2. Help patients discover healthcare professionals.
3. Facilitate clinic consultation and home-visit bookings.
4. Verify healthcare provider credentials.
5. Coordinate appointments and communicate booking updates.
6. Process payments, refunds and provider settlements where supported.
7. Respond to questions, complaints and support requests.
8. Maintain platform security and prevent fraud or misuse.
9. Improve website performance and user experience.
10. Meet legal, regulatory and record-keeping obligations.
11. Send promotional communications where permitted and, where required, with your consent.

We do not use personal information for purposes incompatible with the purposes described above without an appropriate legal basis or consent where required.

5. Healthcare Provider Verification

PHYSIGN may review relevant professional registration details, qualifications and documents to verify healthcare providers.

Verification is intended to support trust and platform integrity. It does not constitute a guarantee of clinical outcomes, professional performance or the quality of every service.

We may restrict, suspend or remove a provider profile if verification requirements are not met or if there are credible concerns about the accuracy of the information provided.

6. Appointment and Home-Visit Information

To facilitate a booking, PHYSIGN may share relevant information between the patient and the selected healthcare provider, such as:

• Name and necessary contact information.
• Appointment date and time.
• Service type and visit location.
• Information relevant to arranging the requested service.

We aim to limit information sharing to what is reasonably necessary for the booking and service. Users should avoid sharing unnecessary medical details or sensitive personal information through general communication channels.

7. Sharing of Information

PHYSIGN does not sell personal information to third parties as a business practice.

We may share relevant information with:

• Healthcare providers: To facilitate requested bookings and services.
• Payment service providers: To process transactions, refunds and settlements.
• Technology and hosting providers: To operate our website, database, authentication, storage and communications.
• Customer support providers: To address service requests and complaints.
• Professional advisers: Where necessary for legal, accounting or compliance purposes.
• Government or regulatory authorities: When disclosure is legally required or otherwise permitted by applicable law.
• Business successors: In connection with a merger, restructuring, acquisition or transfer of business, subject to applicable legal requirements.

Third-party services may process information under their own privacy policies and contractual obligations. We take reasonable steps to work with service providers that apply appropriate safeguards.

8. Cookies and Analytics

PHYSIGN may use cookies and similar technologies to:

• Maintain sessions and account functionality.
• Remember user preferences.
• Understand website usage.
• Improve platform performance and security.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

9. Data Storage, Security and Retention

We use reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Depending on the information involved, safeguards may include access controls, authentication, restricted permissions, secure transmission and appropriate data backup practices.

No electronic system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, dispute resolution, legal compliance and legitimate record-keeping requirements. Information may then be deleted, anonymised or securely disposed of, subject to applicable law.

10. Your Privacy Rights and Choices

Subject to applicable law, you may be able to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where processing is based on consent.
• Request deletion of personal information, where legally permissible.
• Opt out of promotional communications.
• Raise a privacy complaint or request assistance.

Some information may need to be retained where required by law or necessary to resolve disputes, protect security or maintain essential records. To exercise a privacy right, email info@physign.com with the subject line “Privacy Request”. We may need to verify your identity before processing the request.

11. Children’s Privacy

PHYSIGN is not intended to permit children to independently create accounts or submit personal information where parental or guardian consent is legally required.

Where a parent or lawful guardian uses PHYSIGN to arrange healthcare services for a child, we may process the information necessary for that purpose in accordance with applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address it.

12. Third-Party Links and Services

Our website may contain links to third-party websites, payment services or communication platforms. PHYSIGN does not control the privacy practices of independent third parties.

We encourage users to review the privacy policies of those services before sharing personal information with them.

13. Data Transfers

Our technology providers may process or store information in locations outside the city or state where you reside. Where information is transferred across national borders, PHYSIGN will take steps required by applicable law and relevant contractual safeguards.

14. Marketing Communications

PHYSIGN may send service-related messages, such as appointment confirmations, reminders, verification updates and important account notices.

Promotional messages will be sent in accordance with applicable requirements. You may opt out of promotional communications using the available unsubscribe option or by contacting us. Opting out of marketing does not necessarily stop essential service communications.

15. Applicable Laws

PHYSIGN aims to handle personal information in accordance with applicable Indian privacy and data protection laws, including the Information Technology Act, 2000, relevant rules and the Digital Personal Data Protection Act, 2023, to the extent applicable and in force.

Our practices may be updated as legal requirements and the platform’s services evolve.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business operations or legal obligations.

The revised version will be published on our website with an updated “Last Updated” date. Where required by law, we will provide notice or seek consent for material changes.